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Americans with Disabilities Act

Title II of the Americans with Disabilities Act (ADA) prohibits all state and local governmental agencies from discriminating against persons with disabilities and from excluding participation in or denying benefits of programs, services, or activities to persons with disabilities.

To ensure that people with disabilities can fully participate in and benefit from the public services offered by the County of Orange, the Board of Supervisors adopted a policy prohibiting discrimination against persons with disabilities and established the ADA Title II Program.

County of Orange Notice Under the Americans with Disabilities Act

Accessibility Concerns, Reasonable Accommodation Requests and ADA Complaints

Accessibility-related concerns, reasonable accommodation requests, or ADA complaints about the facilities at John Wayne Airport may be communicated to the Airport's ADA Coordinator:

To submit a reasonable accommodation request, download the following form:

To submit an ADA Title II complaint, download the County of Orange ADA Title II Grievance and Complaint Form.

After completing and signing either of the above forms, you may submit as follows:

  • by email or mail to the Airport's ADA Coordinator (addresses above)
  • in-person with a Customer Relations Assistant located at the Airport’s Visitor Information Booths in Baggage Claim on the Arrival (lower) Level of the Riley Terminal
  • any County employee at the facility where the problem is located
  • by mail to the County ADA Title II Program at 400 W. Civic Center Dr, 5th Floor, Santa Ana, CA 92701
  • by email to the County ADA Title II Program at or fax at: (714) 285-5599

Forms submitted directly to the County ADA Title II Program will be forwarded to the appropriate department for resolution first. The ADA TItle II Grievance and Complaint forms must be submitted within 60 days of the problem occurring.

For additional assistance, you can also contact Airport Customer Relations at: